You don’t need to know what’s wrong.You just need to know something needs to change.
Tell Ujenva what’s happening, and we’ll help you figure out what comes next.
One problem, divided until it reaches the person who can solve it
The loop
Problem in. Understanding, options, a plan, and the right person out.
Ujenva owns the distance between not knowing what is wrong and knowing exactly who to call. The work itself stays between you and the professional.
Describe
In your own words, in whatever form it comes out.
Type it, say it, photograph it, or send the document. No categories to choose, no technical vocabulary required.
Understand
Ujenva asks before it answers.
Questions adapt to the problem - a farmer is asked about seasons and soil, a shop owner about volume and process. Every question explains why it is being asked.
Clarify
A vague statement becomes a defined problem.
“My business is struggling” becomes “enquiries are healthy but conversion from enquiry to booking is 14%.” One of those is solvable.
Explore
Several ways forward, compared honestly.
Possible causes with confidence attached, and multiple solution paths set side by side on cost, time, effort, risk and what each requires.
Plan
A sequence you can actually follow.
Practical steps, who owns each one, and what to do first. Plus the expertise each stage genuinely needs - sometimes several roles, in a specific order.
Connect
Hand it over, prepared.
A brief written for the profession receiving it, the questions you should ask them, and a link, email or WhatsApp message. Then Ujenva steps back.
Where Ujenva stops
Ujenva is not the plumber, the engineer, the developer or the contractor - and it never handles the money.
It is the intelligence and connection layer between human problems and human expertise. The work, the fee and the relationship stay where they belong: between you and the person doing the job.
- No commission on anyone's work
- No holding your payments
- No guaranteeing someone else's job
- Professionals don't need an account
How it operates
Everything goes in. One thing comes out: the person who can help.
Problems don't arrive in a tidy format - they arrive as a voice note at 11pm, a blurry photo of a wall, a receipt, a paragraph that trails off. Ujenva takes all of it and resolves it to a name.
Anything you can send
The expertise it needs
The inner loop is the process, running continuously: understand, challenge, explore, plan. No category to choose on the way in. No directory to search on the way out.
Universal entry
Bring anything. Ujenva works out which world it belongs to.
You should not have to know whether you need an agronomist, a structural engineer, a developer or an operations advisor. That is precisely the thing you are stuck on.
Inside a problem
The same loop, whether it's soil, software or a spreading damp patch.
Five problems that have nothing in common, each carried from a vague sentence to a named professional. These are the actual workspaces.
What they said
“My farm isn't producing like it used to. Three years ago I was getting good maize from the same land but now it's much less even though I plant the same way. The lower part of the field is worse than the top.”
What Ujenva understood
Maize yield on a 4-acre plot has declined roughly 40% over three seasons despite unchanged planting practice, with a pronounced gradient - the lower-lying section performs markedly worse than the upper section.
6
Questions asked
5
Evidence organised
4
Possible causes
3
Ways forward
What they sent
photos · video · voice · documentslower-field-plants.jpg
upper-field-comparison.jpg
standing-water-after-rain.jpg
Read from the first: Stunted plants with yellowing between leaf veins on older leaves, lower leaves affected first.
Illustrations of the example evidence - these cases are written to demonstrate the product, not drawn from real customers.
What Ujenva does not know
2 openWhere exactly does runoff from the new road enter the field?
Determines whether a cut-off drain would solve the lower-field gradient, and where it would have to run.
resolved by · site visit
How much of the decline is fertiliser change versus soil condition?
These arrived at similar times, so the timeline alone cannot separate them. Only a test can apportion them.
resolved by · a test
Ujenva states its gaps rather than filling them. This is the difference between a tool that helps and a tool that sounds confident.
Possible causes - not a diagnosis
Soil acidification after years of continuous DAP without lime
LikelyContinuous maize with DAP-family fertiliser and no lime is a well-documented route to acidification on humid tropical soils. Acidity locks up phosphorus, which produces exactly the pattern described: normal germination on seed reserves, then stunting once the plant must feed itself.
A soil pH and nutrient test - the definitive check, and inexpensive.
Waterlogging in the lower field from altered road runoff
PossibleThe road predates the sharpest decline, the gradient runs downhill, and photographed water is still standing more than a day after rain. Saturated roots cannot take up nutrients even when nutrients are present.
Site inspection after rainfall, tracing the runoff entry point.
Plough pan from 15 years of identical tillage depth
PossibleConsistent with stunting after germination and with worse performance where water sits. Frequently coexists with the two above rather than competing with them.
Digging a soil pit and probing for a compacted layer - a spade job.
Ways forward, compared
Test first, then amend precisely
Spend a small amount establishing what is actually wrong before spending anything on fixing it.
- Effort
- low
- Cost
- low
- Time
- 3–4 weeks to result, before the planting window
Manage the water first
Treat the runoff from the new road as the primary cause and cut it off above the field.
- Effort
- moderate
- Cost
- moderate
- Time
- 2–3 weeks of work once designed
Rebuild the soil over several seasons
Accept a slower recovery and restore soil structure and fertility through rotation and organic matter.
- Effort
- high
- Cost
- moderate
- Time
- 2–3 seasons
Why this one - Recommended because it fits inside your season and budget, and because the two leading explanations are indistinguishable without it. If the test comes back with normal pH, the drainage explanation becomes the strong one and the second option follows naturally.
Who this actually needs
Every workspace above is fully explorable - evidence, interview, plan, briefs and handoffs included.
Before anything else
Ujenva checks whether your problem is really the problem.
Most tools accept the question you arrive with and start answering it. Ujenva tests it first - because the most expensive mistakes are the ones where you solve the wrong thing well.
“My business is struggling. I think maybe I need to advertise more.”
Reframed. Enquiry volume is not the problem - 60 a week is healthy. Conversion is 14% and the drop-off is consistently right after the price list. More advertising would scale the leak rather than seal it.
The stated problem was a symptom of a different one.
“I don't know if I need a new website or something else.”
The evidence points away from the website. Order data is complete and correct; losses cluster at exactly the hours when nobody can watch an inbox. Reframed as a handoff problem.
The thing they were about to replace was working correctly.
“Someone said we need an architect but someone else said an engineer.”
You were given conflicting advice, and both answers were half right. You need a structural engineer and an architect - the useful part is the order. Feasibility first, design second.
Both were half right. The sequence was the useful part.
Six ways Ujenva pushes back
That's a symptom, not the problem
When the thing you name is downstream of something else, Ujenva says so and names the real constraint - before you spend on the wrong fix.
Right things, wrong order
Sometimes everything you want is correct but the sequence isn't. Designing before feasibility, or advertising before conversion, wastes the work you do first.
It's too early to act
If a cheap test would change the answer, Ujenva tells you to run it rather than proposing work you might have to undo.
This isn't yours to fix
Some problems belong to a landlord, a supplier, or whoever caused them. Knowing that early changes what you do next - and who pays.
Nothing is actually wrong
An expectation that's mistaken, or variation within a normal range, is a legitimate finding. Ujenva will not manufacture a problem to have something to solve.
Nobody else has this problem yet
Builders often arrive with a solution rather than a problem. Ujenva asks who actually experiences it, how they cope today, and what it costs them - because building first is the expensive way to find out.
And when you’re right, it says so and gets on with it
Challenging is not the same as being contrarian. Ujenva pushes back only where the evidence supports it, and always shows the reasoning. If your framing holds up, it accepts it and moves on rather than inventing a disagreement to seem rigorous.
The handoff
Arrive at the professional already understood.
The hardest part of getting help is explaining the problem to someone who charges by the hour. Ujenva writes that explanation for you - shaped for the profession receiving it.
Send the brief, or a secure link to it, straight to their number.
Where most of this actually happens
Enter an address and Ujenva sends the brief with the files attached.
Secure link
A private page they can open on any device. No account, no app.
Download
PDF, DOCX, Markdown or plain text - yours to send however you like.
Laid out to be printed and handed over on paper.
Developer prompt
For software problems: requirements, spec, and an AI-ready build prompt.
Keeps your original idea intact
Professionals don't need an account
Brief for an agronomist
Same problem, written for who is reading it
Maize yield falling for three seasons
4-acre continuous maize plot in Los Ríos, ~40% yield decline over three seasons, pronounced upper/lower field gradient. Seeking soil sampling, laboratory analysis and interpretation before committing to any intervention.
The problem
- Maize yield on a 4-acre owned plot has fallen roughly 40% across three consecutive seasons.
- Planting method, spacing and timing are unchanged by the farmer's account.
- Performance is materially worse in the lower-lying section than the upper section of the same field.
Symptoms observed
- Germination is normal; plants stunt after the early growth stage.
- Interveinal yellowing on older leaves, lower leaves affected first (photographed).
- Standing water along the lower boundary persisting more than 24 hours after rainfall (photographed).
History and recent changes
- Same household has farmed the plot for over 15 years.
- Continuous maize; no legume rotation reported.
- Fertiliser switched to a cheaper DAP-based product approximately three seasons ago.
- No lime or organic amendment ever applied.
- A road was constructed on the land immediately uphill two years ago, altering runoff.
What has not been established
- Soil pH and nutrient profile - never tested.
- Presence or absence of a plough pan below tillage depth.
- Exact entry point of road runoff into the field.
Constraints
- Budget of approximately $400 before next planting.
- Planting window opens in roughly 10 weeks; lab turnaround must fit inside it.
- Household labour only.
What is being asked of you
- Composite soil sampling, taken separately for upper and lower sections.
- Submission for pH, available phosphorus, nitrogen and organic matter.
- Interpretation against the cropping history above, and an amendment recommendation with rates.
- An opinion on whether a soil pit is warranted to check for compaction while on site.
Questions you should ask them
- 01Should the upper and lower sections be sampled and analysed separately?
- 02Which laboratory do you use, and what is their current turnaround time?
- 03If lime is indicated, how long before planting does it need to be applied to act this season?
- 04While on site, can you check for a plough pan with a soil pit?
- 05What would you expect to see if road runoff were the primary cause rather than acidity?
- 06What is your fee for the visit, sampling, and interpretation?
For people who have never had to evaluate a professional before - this is the part that changes the conversation.
You choose what goes. Every section can be included or withheld, and contact details are held back by default - you can send an initial enquiry without revealing who or where you are.
Boundaries
An AI that tells you when it doesn't know.
Ujenva is very good at organising a problem and narrowing what it could be. It is not qualified to tell you that your foundations will hold, and it will not pretend otherwise.
Possibility and assessment are never the same word
Causes are labelled as hypotheses with confidence attached, and confidence is capped below certainty by design. A professional's assessment is shown as something different in kind, not something further along the same scale.
Gaps are stated, not filled
Every workspace carries an explicit list of what has not been established and how it can be resolved - a test, a measurement, a site visit. Ujenva would rather show you an empty box than invent what belongs in it.
High-stakes problems escalate on their own
Anything structural, electrical, or safety-relevant is flagged for a qualified professional the moment it is recognised. Ujenva narrows the field for them; it does not stand in for them.
You decide what leaves the workspace
Full brief, selected sections, specific files, with or without contact details. An initial enquiry can be sent anonymously, and contact details are held back unless you release them.
The network
Matched on what your problem needs - not on which category you clicked.
Ujenva compares the requirements it extracted from your problem against what each professional actually does. And it tells you where they fall short, not only where they fit. Being listed here is a subscription; the order you see them in is not.
What a verification badge means here
Ujenva publishes what it checked, one line at a time - and what it didn’t.
A platform that says “verified professional” and nothing more is asking you to trust a word. Ujenva shows the working, so you can decide how much weight it deserves.
Rafael Andrade
- Degree certificate sighted and checked against the issuing institution
- Professional registration number confirmed with the national register
- Identity document verified
Andrés Peña
- No documents submitted for verification
- Profile details are self-reported and have not been checked by Ujenva
For professionals
Receive problems that somebody has already thought about.
Every enquiry arrives as a brief: symptoms, evidence, constraints, history and what is still unknown. You decide whether to take it before you have spent an hour on the phone working out what they meant.
- Case inbox with the full brief attached
- Matched on requirements, not categories
- AI-assisted replies and proposals
- Verification you control and can display
Plans
Free if you have the problem. Paid if you solve them for a living.
Ujenva does not take a commission, hold your money, or sit between you and the person you hire. Bringing a problem is free permanently and has no cap. Professionals pay to be found by people who didn't already know them.
individual
Ujenva
Bring a problem and find out what it actually is.
- As many problems as you have, with their full history
- The whole interview, causes, solution paths and action plan
- Evidence: photographs, recordings, documents, measurements
- As many professional briefs as the problem needs
- Share by link, WhatsApp or email - the recipient needs no account
- Close a problem and see whether Ujenva was right
professional
Ujenva for Professionals
Be found by people who didn't already know you.
- Listed and matchable in the directory
- Matched on what a problem turned out to need, not on a category
- Briefs sent to you directly are free, subscribed or not
- Your inbox is never gated - a brief you were sent stays yours
- Position in results is not for sale, to you or to anyone
- Portfolio, credentials and what Ujenva checked
professional
Verification
Pay for the check. Never for its result.
- Real checks against real documents and registries
- What was checked is published - and so is what wasn't
- "We could not verify this" is a finding you paid for and receive
- No generic "trusted" badge exists to be sold
- Findings recorded whether or not they reach your profile
organisation
Ujenva for Organisations
Turn scattered internal problems into structured work.
- Team workspaces and shared problem history
- Internal problem intake for staff
- Shared knowledge base across departments
- Administrative controls and permissions
- Usage analytics
- Priority support and onboarding
What you pay a professional is between you and them. Ujenva never sees it, never holds it, and takes no percentage of it. Professionals in the directory subscribe to be listed there - but where they appear in your results is decided by fit alone, and is not for sale to them or to anyone.
Questions
The things people ask first.
Still unsure whether your situation fits? It almost certainly does - the entry point is deliberately wide.
Try it with your problemDoes Ujenva solve my problem?
Do I have to know what kind of professional I need?
Can I use my own plumber or my existing developer?
Does Ujenva handle payment between me and the professional?
What if I'm wrong about what my problem is?
I have an idea for something to build. Will Ujenva tell me if nobody needs it?
Can Ujenva brief an AI agent instead of a person?
What if the AI is wrong?
What can I send it?
Does it work outside English?
What happens to a problem after it's solved?
The thesis
People shouldn’t need to know how to solve a problem before asking for help.
They just need to know that they have one. Ujenva takes it from there - until it reaches the person who can finish it.
Free to start · No card required · Professionals need no account